Refund Policy

Reading rounds are digital content. After a successful payment, purchased rounds are credited to the Mien session or account used for checkout.

We may provide a refund when there is a duplicate charge, a clear payment error, purchased rounds were not delivered and we cannot resolve the issue, or a refund is required by applicable law.

Because Mien provides digital reading rounds, refunds are usually not available after rounds have been delivered or used, for a change of mind, or because you disagree with or dislike an AI reading.

Email support@mien.page within 14 days of purchase. Include the checkout email, approximate purchase date, and the issue you want us to review. Paddle may also assist with payment and refund processing as the payment processor or merchant of record.

Please contact us first so we can investigate and resolve the issue. Chargebacks may take longer and may limit our ability to help with your account.

Paddle may calculate and display applicable tax details during checkout. Refunds, when approved, may include or exclude taxes depending on Paddle processing rules and applicable law.